1. Introduction
Grofast Digital BD ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with the Information and Communication Technology (ICT) Act 2006 (amended 2013), the Digital Security Act 2018, and applicable data protection standards of Bangladesh.
By using our website grofastdigitalbd.com or engaging our services, you consent to the practices described in this policy.
2. Information We Collect
Information you provide directly:
- Name, email address, phone number (via contact forms)
- Company name, business type, and service requirements
- Payment information (processed via secure banking channels — we do not store card details)
- Communication records (emails, WhatsApp, meeting notes)
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on site, and referral source
- Cookies and similar tracking technologies (see Section 8)
3. How We Use Your Information
- To respond to enquiries and provide requested services
- To process payments and issue invoices
- To send service updates, reports, and performance notifications
- To improve our website and service offerings
- To comply with legal obligations under Bangladesh law
- To send marketing communications (only with your consent — unsubscribe anytime)
4. Data Storage & Security
Your data is stored on secure servers hosted by Hostinger (EU/US-based data centres with ISO 27001 certification). We implement the following security measures:
- SSL/TLS encryption for all data transmission
- Password-protected access controls with two-factor authentication
- Regular security audits and software updates
- Limited employee access on a need-to-know basis
We retain your personal data for as long as necessary to deliver services and comply with legal obligations, typically for a period of 3 years after the end of the client relationship.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share data in the following limited circumstances:
- Service providers: Trusted tools we use to deliver services (e.g., Google Analytics, Meta Business Suite, hosting providers) — bound by their own privacy policies
- Legal compliance: If required by law or court order under Bangladeshi jurisdiction
- Business transfer: In the event of a merger or acquisition, data may be transferred with advance notice to you
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of all personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Portability: Request your data in a structured, machine-readable format
To exercise any of these rights, email us at info@grofastdigitalbd.com. We will respond within 10 business days.
7. Cookie Policy
Our website uses cookies to enhance user experience and analyse site performance. Types of cookies we use:
- Essential cookies: Required for the website to function (theme preference, session data)
- Analytics cookies: Google Analytics to understand how visitors use our site (anonymised)
- Marketing cookies: Meta Pixel and Google Tag Manager for advertising effectiveness measurement
You may disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites (social media platforms, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies independently.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email to active clients. Continued use of our services after changes constitutes your acceptance.
